Campus Card Team Manager
2 weeks ago
Company Overview
The University of Auckland is a leading institution that provides an engaging and inclusive campus experience for its students. The Campus Life division supports this goal through various services, including wellbeing and engagement initiatives.
Campus Life operates multiple services that cater to the diverse needs of students, such as accommodation, counselling, health services, and commercial activities like retail shops and cafes.
This role plays a critical part in managing the Campus Card system, which underpins key university services, including meal plans, accommodation, printing, and access management.
Job Description
The Campus Card Team Leader will oversee the day-to-day operations of the Campus Card system, ensuring smooth functionality while identifying opportunities for improvement.
This strategic leader will work closely with stakeholders across the university to shape the future of the Campus Card ecosystem, fostering collaboration and innovation.
Key responsibilities include managing complex processes, driving long-term improvements, and prioritizing competing demands.
Required Skills and Qualifications
- Tertiary qualifications in Business, Commerce, Technology, Engineering, or equivalent experience
- At least 5-6 years of commercial experience, including leadership in a change environment
- Expertise in service desk/end user support, customer services, and managing multiple stakeholders
- Strong technical aptitude with IT systems, including Windows applications
- Experience with system analysis, product modelling, and rules-based system configuration
- Prioritization and process improvement skills
- Excellent relationship management and communication skills
Benefits
The University of Auckland offers a range of benefits to support employees' careers and well-being, including:
- Flexible employment practices (including working from home and flexible hours)
- A competitive salary with five weeks' annual leave
- Up to 6.75% company superannuation scheme
- Access to career development programs
- Discounted car parking
- Generous parental leave allowance
- Childcare options
- Other discounts on internal and external services
Equity and Inclusion
The University of Auckland is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.
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