Commercial Director

1 week ago


Auckland, Auckland, New Zealand Card Factory Full time

About Card Factory

We are the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland.

We are committed to creating a fast-paced and supportive work environment that fosters colleague development and well-being.

Job Description

We are seeking an experienced Commercial Director to lead our sales growth strategy. The successful candidate will have a proven track record of managing high-performing teams and developing colleague skills to achieve business objectives.

Main Responsibilities:
  • Develop Commercial Strategies: Create and implement plans to drive sales growth and improve profitability within the store network.
  • Lead and Develop Team Members: Coach, train, and develop a talented team of colleagues who share our passion for customer experience and commercial success.
  • Foster Customer Loyalty: Embed our customer promise across the store team, ensuring every customer interaction is personalized, friendly, and exceeds expectations.
  • Make Data-Driven Decisions: Analyze sales data, market trends, and customer feedback to inform commercial decisions around stock availability and merchandising.
  • Drive Collaboration: Build strong relationships with key stakeholders, including District and Regional Managers, to gain a deeper understanding of the business and identify opportunities for growth.
Benefits
  • Colleague Discounts: Enjoy 25% off all purchases in-store and online.
  • Financial Wellbeing Support: Access to financial education tools, salary advance, seasonal incentive schemes, and retail apprenticeships.
  • Mental and Physical Wellbeing: Employee Assistance Programme offering support for mental, physical, and financial wellbeing.


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