Resort Retail Supervisor
4 days ago
We're seeking a highly motivated and experienced Snowsports Team Leader to join our team at NZSki Limited. As a key member of our retail team, you'll be responsible for leading our team to deliver exceptional customer experiences.
The ideal candidate will have previous experience in a supervisory role within snowsports retail and possess strong product knowledge of current goggle, helmet, glove, and outerwear technology.
We're looking for a dedicated individual who can effectively manage stock, maximise sales, and lead a small team with enthusiasm. The ability to multitask, problem-solve, and work well under pressure is essential.
About the Job
- Lead the retail team in providing excellent customer service and knowledge that exceeds guest expectations.
- Manage stock, maximise sales, and lead a small team with enthusiasm.
- Undertake staff induction, training, administration, and performance management in conjunction with the Retail Head of Department.
- Provide leadership, communication, and training skills to the team.
- Manage staff scheduling and staff performance.
Your Skills and Qualifications
- Previous experience in a supervisory role within snowsports retail.
- Strong product knowledge of current goggle, helmet, glove, and outerwear technology.
- Outstanding customer service and leadership skills.
- An understanding of the importance of being a team player and small group dynamics.
- Solid understanding of Point of Sale including cashiering, end-of-day reconciliation, and money handling procedures.
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