Hotel Service Excellence Leader

2 days ago


Wellington, Wellington, New Zealand Ihg Hotels & Resorts Full time

Service Excellence

IHG Hotels & Resorts is committed to delivering exceptional guest experiences. As a Hotel Service Excellence Leader, you will play a key role in ensuring our front office team provides seamless and personalized service to our guests. Key responsibilities include managing priorities, supervising and directing Front Office colleagues, developing team skills, overseeing check-ins and check-outs, engaging with guests to resolve issues, and acting as the first point of contact for critical situations.

Requirements

  • Minimum 2 years' experience in a hotel front office department
  • Minimum 1 year experience in a leadership/supervisory role
  • Ability to train and relay information to the team
  • Strong problem-solving skills and ability to multi-task
  • Previous experience using Opera or similar PMS, Micros, and Microsoft Office

Benefits
You'll benefit from a comprehensive suite of benefits, including paid birthday leave, full training provided, daily laundered uniform, additional parental leave benefits, flexible work options, proactive health days, lifelong development program, IHG career milestone celebrations, transfer of entitlements, accommodation discounts, food and beverage discounts, and discount retail platform.



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