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Sales Team Lead
3 weeks ago
We are seeking a proactive and dynamic people manager to join our team as a Team Lead, Sales. As the primary conduit between the Product Sales Manager, Regional merchant team, product brands, and customers, you will be responsible for supervising, mentoring, and developing a cross-functional sales team.
- Enhance Selling and Customer Experience:
- Assist the Product Sales Manager (PSM) in driving sales and work with the PSM on ways to increase team productivity.
- Partner with the Platinum Services team to enhance the customer experience.
- Team Management:
- Ensure your team has clear goals and objectives focused on the customer experience and productivity targets.
- Supervise the sales floor and manage team visibility for optimal staffing and floor coverage.
- Liaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needs.
- Encourage the team to meet or exceed location sales & profitability targets; be a role model on desired sales behavior.
- Product Management:
- Maintain a high standard of product and brand knowledge among your team.
- Maintain floor presentation to meet or exceed brand and DFS requirements.
- Provide feedback to the PSM when supporting the development and execution of merchandise strategy, e.g., promotions, seasonal buys, etc.
- Set and maintain appropriate Presentation Stock (PS) levels.
