Senior Retail Operations Manager

1 month ago


Auckland, Auckland, New Zealand Tangram Full time
About Tangram
Tangram is a globally recognised fashion brand that defines style worldwide.
We are committed to excellence in everything we do, from our high-quality products to our exceptional customer service.
Our vision is to inspire and empower our teams to achieve top-tier performance and meet ambitious sales targets.
Job Overview
As a Senior Retail Operations Manager at Tangram, you will be responsible for leading and enhancing the performance of 12 to 14 retail locations across New Zealand.
This critical role plays a vital part in shaping the in-store customer experience, driving sales, and fostering an environment that embodies our commitment to excellence.
About You
You're an experienced Senior Retail Operations Manager with a background in fashion retail.
A natural leader, you're passionate about team growth and have a proven track record of driving sales.
Your commercial instincts are sharp; you know how to meet and exceed targets.
You're an exceptional communicator and motivator, with a genuine love for fashion and customer service.
Responsibilities
Leadership & Inspiration - Mentor and empower store managers, nurturing their talents to achieve top-tier performance and meet ambitious sales targets.
Sales Strategy & Execution - Develop and implement strategies to drive sales, exceed KPIs, and create growth across all stores in your region.
Operational Excellence - Ensure smooth operations by managing store budgets, staff allocation, and optimising day-to-day functions.
Customer Experience - Uphold our high standards of service, creating a shopping experience that's as memorable as our designs.
What We Offer
Competitive salary: $120,000 per annum
Exclusive discounts on luxury products and generous allowances
Career growth opportunities within a global, forward-thinking company
Access to industry-leading training and development programs

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