Passenger Service Specialist

6 days ago


Wellington, Wellington, New Zealand Kiwirail Full time

Job Description: We are seeking a Train Experience Ambassador to join our team at KiwiRail. As a key member of our Scenic Plus team, you will be responsible for providing exceptional on-board service to our passengers.

About the Role: The Train Experience Ambassador will be responsible for delivering a high-quality food and beverage service, providing prompt and professional service to our passengers at all times, and ensuring every journey is memorable, safe, and enjoyable for all.

Responsibilities:

  • Deliver high-quality food and beverage service while maintaining a clean and welcoming environment
  • Provide prompt and professional customer service to passengers throughout their journey
  • Offer tailored assistance, from luggage handling to safety updates during disruptions
  • Maintain high standards of personal presentation to enhance the Scenic Plus brand
  • Support team members with daily operations and contribute to a culture of continuous improvement

Requirements:

  • Proven customer service experience preferably in a hospitality environment
  • NCEA level 3 or equivalent
  • Ability to gain and maintain certifications in First Aid, Tunnel & Gas Awareness, Emergency procedures, Food & Hygiene and liquor license
  • Be in good health and able to pass the company's medical standards
  • Strong ability to communicate confidently and enjoy interacting with our passengers
  • Good level of physical fitness as this role requires long days working, standing on a moving train and lifting loads up to 20kg
  • You will have a numeric acumen and be able to accurately handle cash and conduct stock takes
  • A can-do attitude and willingness to go the extra mile


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