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Customer Experience Coordinator

3 weeks ago

Hamilton, Waikato, New Zealand Retailworld Resourcing PTY Ltd. Full time

Join Our Team:

We're looking for a confident retail leader who thrives in a sales-driven environment to join our high-performing team in Hamilton.

About the Position:

The Assistant Manager - Hamilton | Waikato role is ideal for someone who is passionate about interiors, loves building rapport with customers, and enjoys leading by example.

Your Key Responsibilities:

  • Support the Store Manager with daily operations and lead your team to deliver exceptional customer experiences
  • Coach, motivate, and uplift your team to smash sales targets and KPIs
  • Deliver standout, consultative service that leaves a lasting impression
  • Build meaningful connections with customers who'll keep coming back
  • Nurture a positive, people-focused team culture every single day
  • Oversee daily store operations

Requirements:

  • Proven 3 years of leadership experience in retail, ideally within furniture, big box, or large-format settings
  • Demonstrates strong consultative sales and exceptional customer service skills
  • Confident in managing the full sales process, including administration
  • Communicates with clarity, empathy, and a solutions-focused approach
  • Thrives in small teams and excels at fostering a collaborative and supportive environment
  • Consistently exceeds sales and KPI targets