Experience Lead

5 days ago


Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full time

Welcome to Southern Cross Travel Insurance, where we're dedicated to providing an inclusive culture for our team. We're committed to our journey of embracing diversity and celebrating individuality. As an Experience Lead - Customer Success, you'll play a vital role in shaping and executing our customer experience strategy, ensuring every touchpoint across the customer journey is optimised to deliver exceptional satisfaction.

Key responsibilities include developing a comprehensive CX strategy that supports our business goals, staying up-to-date on industry trends and best practices, and leveraging customer insights and analytics to anticipate and meet customer needs. You will oversee the entire customer journey, collaborating with cross-functional teams to ensure a seamless and engaging experience at every interaction.

About you:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 5-10 years of experience in customer experience management, with a proven leadership background in CX strategy, optimisation, and performance.
  • Experience in designing and optimising customer journeys across diverse touchpoints and channels.


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