Global Incident Response Manager
5 days ago
Job Overview
We're looking for a skilled Incident Management Engineer to join our team at Amazon Web Services New Zealand Limited. As an Incident Management Engineer, you will play a critical role in providing incident response and account ownership for our customers.
Responsibilities
- Develop and execute incident response plans to minimize downtime and maximize customer satisfaction
- Collaborate with cross-functional teams to identify and prioritize potential issues before they become major incidents
- Analyze complex technical data to diagnose and resolve issues quickly and efficiently
- Communicate effectively with customers, stakeholders, and internal teams to ensure seamless incident management
- Leverage technical expertise to develop solutions that meet customer needs and drive business growth
- Stay up-to-date with industry trends, best practices, and emerging technologies to continually improve incident management processes
Requirements
- 3+ years of network and operating system support experience
- Bachelor's degree
- Knowledge of distributed computing environments
- Experience with AWS services and/or other cloud offerings
What We Offer
A career with Amazon Web Services offers opportunities for professional growth, development, and innovation. Our inclusive culture empowers employees to deliver exceptional results for our customers.
-
Incident Response Manager
4 days ago
Auckland, Auckland, New Zealand Tbwa ChiatDay Inc Full timeCareer OpportunitiesOur company is seeking an Incident Response Manager to join our team in Auckland. The ideal candidate will have experience with incident response procedures, including containment, eradication, and recovery. You will be responsible for monitoring, analyzing, and responding to security incidents, as well as collaborating with...
-
Auckland, Auckland, New Zealand Amazon Full timeIncident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global...
-
Auckland, Auckland, New Zealand Amazon Full timeIncident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global...
-
Auckland, Auckland, New Zealand Amazon Full timeIncident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global...
-
Auckland, Auckland, New Zealand Amazon Full timeIncident Management Engineer, AWS Incident Detection and ResponseJob ID: 2881870 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level...
-
Auckland, Auckland, New Zealand Amazon Web Services New Zealand Limited Full timeSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global Support team interacts with leading companies and believes that...
-
Incident Response Leader
7 days ago
Auckland, Auckland, New Zealand Amazon Full time**What We're Looking For**We are seeking an experienced **Incident Management Engineer** to join our team at Amazon. As an Incident Management Engineer, you will play a critical role in providing communication, emergency response, technical resolver engagement, and incident management for our customers.The ideal candidate will have a strong background in...
-
Incident Response Leader
7 days ago
Auckland, Auckland, New Zealand AIA Hong Kong and Macau Full timeThe Service Management Specialist will be responsible for operational execution of Incident, Problem & Change standards, policies, and processes. This includes effectively managing incidents to resolution within agreed SLA's and coordinating/facilitating problem management activities.Benefits:Competitive Salary: AIA offers a competitive salary package to its...
-
Incident Response Specialist
5 days ago
Auckland, Auckland, New Zealand Aia Hong Kong And Macau Full timeCompany Overview: AIA Hong Kong And Macau is a pioneering insurer that has started an exciting movement to create a healthier, more sustainable future for everyone. We're transforming our organisation to be faster, simpler, and more connected, and we need people with tech/digital/analytics expertise and passion to help develop positive sustainable change...
-
Incident Response Team Manager
1 day ago
Auckland, Auckland, New Zealand Atmos Australia and New Zealand Full timeAbout Our MissionAt Atmos, we're driven by a mission to provide expert guidance and support to our clients in navigating the complexities of cyber, privacy, and digital law. We believe in empowering our people, providing cutting-edge tools and resources, and fostering an environment where talent and ambition are recognized and rewarded. Our goal is to help...
-
AWS Incident Response Expert
3 days ago
Auckland, Auckland, New Zealand Amazon Full timeAbout the RoleAWS is seeking a highly skilled and experienced professional to join our team as an Incident Management Engineer. This role will be part of our Enhanced Support Services (ES2) organisation, dedicated to offering proactive engagement and incident management to eligible AWS Enterprise Support customers.
-
Cloud Incident Management Lead
7 days ago
Auckland, Auckland, New Zealand Amazon Full timeIncident Management in the CloudThe AWS Global Support team seeks an experienced Incident Management Engineer to join our Enhanced Support Services (ES2) organisation. As part of the AWS Incident Detection and Response team, you will be responsible for providing proactive engagement and incident management to reduce the potential for failure and accelerate...
-
Complex Incident Response Specialist
7 hours ago
Auckland, Auckland, New Zealand Department of Corrections NZ Full timeAbout UsAra Poutama Aotearoa is committed to improving the oranga and safety of the people, whānau, and communities we serve. We're looking for a Senior Adviser Emergency Management who can help us achieve this vision.Job SummaryThis is an exciting opportunity to join our team as a Senior Adviser Emergency Management responsible for the Auckland, Northland,...
-
AWS Incident Management Specialist
7 days ago
Auckland, Auckland, New Zealand Amazon Full time**About Us**Amazon is a global leader in cloud computing, committed to delivering innovative solutions that meet the evolving needs of businesses and individuals. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.**Job Description**We are seeking an experienced **Incident...
-
Incident and Problem Manager
5 days ago
Auckland, Auckland, New Zealand AIA Hong Kong and Macau Full timeAbout the Role:We are seeking a motivated and experienced Incident and Problem Manager to join our team. The successful candidate will be responsible for managing incidents and problems to ensure minimal disruption to our services.Key Responsibilities:Manage major incidents (Sev1/2, Managed Sev3) from identification/escalation to service restoration and...
-
Global Customer Experience Manager
7 days ago
Auckland, Auckland, New Zealand Amazon Full timeCustomer Experience ExcellenceThe AWS Global Support team is seeking a highly skilled Customer Experience Manager to join our Enhanced Support Services (ES2) organisation. As part of the AWS Incident Detection and Response team, you will be responsible for delivering exceptional customer experiences through proactive engagement and incident management.About...
-
Incident Problem Change Manager
1 day ago
Auckland, Auckland, New Zealand AIA Hong Kong and Macau Full timeAIA Hong Kong and Macau is seeking an experienced Incident Problem Change Manager to join our team.Key ResponsibilitiesThe successful candidate will be responsible for managing incidents, problems, and changes across various business units, ensuring minimal disruption to business operations and exceptional customer experience.Develop and implement incident,...
-
Global Supply Chain Manager
4 days ago
Auckland, Auckland, New Zealand Alter Global Full timeAbout the RoleAt Alter Global, we're on a mission to revolutionize supply chain management. We're looking for a highly skilled Global Supply Chain Manager to join our team.We're not just building a company – we're shaping the future of global trade. Our customers are farmers and graziers who rely on us to optimize their operations and increase...
-
Transportation Incident Management Specialist
21 hours ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAbout the JobThis challenging role requires a highly experienced leader with significant operational and/or management experience in traffic and/or transport operations environments.As a key member of ATOC's Senior Leadership Team, you will lead and manage the Operations team, developing and implementing response strategies, coordinating with key...
-
Disaster Response Manager
7 hours ago
Auckland, Auckland, New Zealand Asb Bank Full timeJob Description:The Resilience Manager will work closely with stakeholders across the ASB Group to achieve business continuity and crisis response goals. This includes developing and maintaining Business Continuity Plans, conducting risk assessments, and providing training and guidance to staff.Key Accountabilities:Develop and maintain Business Continuity...