Incident Response Specialist

5 days ago


Auckland, Auckland, New Zealand Aia Hong Kong And Macau Full time

Company Overview: AIA Hong Kong And Macau is a pioneering insurer that has started an exciting movement to create a healthier, more sustainable future for everyone. We're transforming our organisation to be faster, simpler, and more connected, and we need people with tech/digital/analytics expertise and passion to help develop positive sustainable change through digitally enhanced experiences.

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Job Description: As an Incident Response Specialist, you will work as part of the IT Service Management team responsible for operational execution of Incident, Problem & Change standards, policies, and processes. You will proactively prevent problems from occurring and manage existing problems to resolution within agreed SLAs, ensuring that changes implemented on AIA systems adhere to defined Change Management processes.

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Key Responsibilities:

  • Effectively manage incidents to resolution within agreed SLAs, including providing 24/7 incident management coverage
  • Coordinate/facilitate problem management activities to proactively prevent problems from occurring and manage existing problems to resolution within agreed SLAs
  • Ensure that changes implemented on AIA systems adhere to defined Change Management processes to minimise impact to the business

Required Skills and Qualifications:

  • 5+ years of experience in Information Technology with at least 2-3 years of Incident/Problem/Change management experience
  • Experience in systems and network administration, broad understanding of Incident, Problem & Change Management disciplines
  • Tertiary qualifications in Information Technology, Business, or an associated discipline
  • Financial services and/or Insurance Industry Experience
  • ITIL Certification, or demonstrable experience working within ITIL aligned organisation

Benefits:

  • Opportunities to grow within the business through internal mobility
  • Competitive employee benefits that include insurances, an Employee Share Purchase Scheme, and an extra day of leave each quarter to recharge
  • Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving

Why Choose AIA? At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering opportunities to grow within the business, competitive employee benefits, and a supportive and inclusive workplace.



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