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Public Engagement Specialist

1 week ago

Gisborne, Gisborne, New Zealand Downer Full time

Company Overview

Downer is the leading provider of integrated services in Australia and New Zealand. We work closely with customers to design, build, and sustain assets, infrastructure, and facilities.

Job Description

We are seeking a dynamic and proactive Customer and Stakeholder Manager to join our team in Gisborne. This role is critical in ensuring that our maintenance and construction activities cause minimal disruption while fostering strong relationships with customers, businesses, retailers, the Gisborne District Council (GDC), NZ Transport Agency (NZTA), and other key stakeholders.

Key Responsibilities:

  • Develop, maintain, and implement the Contract Communication Plan to enhance stakeholder relationships
  • Manage and oversee stakeholder engagement coordinators within client organizations
  • Maintain and enhance customer satisfaction by minimizing disruptions caused by maintenance activities
  • Foster a culture of collaboration and effective communication within the team

Requirements:

  • Relevant qualification or experience in customer and stakeholder management
  • Excellent written and verbal communication skills
  • Proven track record in delivering exceptional customer service
  • Strong relationship management and negotiation skills
  • Experience with CRM and RFS systems

Benefits

Downer offers a range of benefits, including free access to healthcare, discounts on products and services, and opportunities for career development.