Cloud Engineer

7 days ago

Auckland, Auckland, New Zealand Xero Full time

About Us

Xero is a cloud-based accounting software company that helps small businesses manage their finances, invoicing, and accounting. We're committed to making life easier for our customers by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps.

Our Site Reliability Engineering (SRE) team plays a critical role in ensuring Xero's products are reliable, observable, and performant. As a Senior Engineer within our Observability team, you'll be responsible for building and implementing sophisticated monitoring and remediation toolsets to support best-in-class observability, reliability, operational excellence, and engineering productivity.

Your Responsibilities

  • Contribute to the delivery of projects aligned with team goals, solving ambiguous problems with innovative solutions.
  • Build and maintain tools that reduce toil in managing our monitoring and logging platforms.
  • Bring guidance around tooling, standards, and practices in monitoring, tracing, logging, and observability.
  • Support and enable our product teams in troubleshooting issues around observability support systems.
  • Advocate for continuous improvement of systems and processes within the team and across the organization.

You'll Bring:

  • Experience working to improve operational outcomes for software systems in production environments.
  • Working knowledge of reliability and observability concepts and practices, especially with distributed systems and microservices.
  • Proficiency in one or more object-oriented programming languages like C#, JavaScript, Golang, Python, etc.
  • Experience with cloud platforms, Linux, Docker, Kubernetes, IaC, CICD tools.
  • Experience in instrumenting multi-team, distributed web applications and integrating with monitoring solutions like New Relic, Datadog, Dynatrace, SignalFX, Scalyr, Sumo Logic, Splunk, or Open Telemetry.
  • The ability to engage and build relationships within the team and with internal stakeholders.

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