Customer Service Representative
5 days ago
About Us
">Community Legal Aid (CLA) is a leading provider of free civil legal assistance to low-income residents of central and western Massachusetts. Our team of dedicated professionals is committed to delivering high-quality services and making a positive impact on our community.
">Job Description
">We are seeking a skilled receptionist to join our team in Fitchburg. As a receptionist, you will play a vital role in providing exceptional customer service, greeting visitors, screening clients, data entry, filing, and other clerical tasks. Additionally, you will interpret and translate for Spanish-speaking clients.
">Key Responsibilities
">- ">
- Providing front-line support to clients and staff">
- Answering telephone calls and responding to emails">
- Greeting visitors and providing general information about the office and its services">
- Screening clients and assisting them with their legal issues">
- Data entry, filing, and other clerical tasks as needed">
- Interpreting and translating for Spanish-speaking clients">
Requirements
">To be successful in this role, you must have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should also be bilingual in English and Spanish, with prior experience as a receptionist or secretary in a nonprofit setting.
">What We Offer
">CLA offers a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.
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