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Cloud Engineer NZL Role
1 week ago
You will be part of a highly collaborative team that helps our customers achieve success in the cloud. As an Associate Technical Account Manager, you will work closely with customers to provide operational guidance and help them maximize the benefits of AWS.
AWS Associate Technical Account Manager (TAM), NZLDescription
- Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform their operations and lower costs.
- Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers, and customers to ensure the appropriate handling, timely resolution, and escalation of support cases and customer asks.
- Liaise with customers during service disruptions to understand and assist in mitigating business impact.
- Access and learn how to use customer account tools to draw insights and address customer asks.
- Compile cloud services operational and cost analysis periodic customer reviews.
- Deliver introductory customer technical enablement sessions such as lunch and learns.
- Champion and advocate for customer requirements within AWS (e.g., feature requests).
- Participate alongside Technical Account Managers in customer-requested meetings.
- Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.
What We're Looking For
We are looking for individuals who possess strong communication and problem-solving skills, with a passion for cloud computing and customer satisfaction.
About the Team
AWS values diverse experiences. Even if you don't meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
