Customer Experience Support Specialist

1 week ago


Wellington, Wellington, New Zealand Xero Full time
About the Role

Xero is seeking a talented individual to join our Customer Experience Team as a Customer Experience Support Specialist. In this role, you will be responsible for providing top-notch support to Xero users, helping them get the most out of our cloud accounting software. You will work closely with our global team to provide award-winning support and make a positive impact on our customers' day.

You will be empowered to make decisions in the best interests of our customers and our business. Your deep product knowledge and problem-solving skills will enable you to surprise and delight our customers with personalized solutions. If you are passionate about creating great customer experiences and thrive in a fast-paced environment, we want to hear from you

We offer a comprehensive training program and opportunities for growth and development. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive. When our people are thriving, so do the small businesses and communities we serve directly every day.



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