Communications Professional

2 weeks ago


Auckland, Auckland, New Zealand Mitre 10 (New Zealand) Limited Full time

We are Mitre 10 (New Zealand) Limited, a leading player in New Zealand's home improvement culture since 1974. Our story is one of award-winning success, inspiring Kiwis to love where they live, work and play. As we embark on an exciting transformation journey, we are seeking an exceptional Operational Communications Advisor – Customer to join our Albany based Support Centre team on a 12-month fixed-term contract.

In this pivotal role, you will shape and execute operational customer communications, connecting with our customers effectively through impactful content. Your expertise will ensure seamless communication across print and digital platforms, driving engagement and loyalty.

Key Responsibilities:

  • Develop and implement customer communications strategies that drive engagement.
  • Refine communication channels and materials to set new benchmarks.
  • Coordinate data processes and signoffs for seamless accuracy.
  • Lead the execution of communications across print and digital platforms.
  • Promote collaboration among internal teams, supporting store teams who embody our brand.
  • Ensure communications align with our vision, voice and goals, adapting to real-time feedback.
  • Bolster stakeholder relationships, crafting tailored messaging.
  • Demonstrate our commitment to excellence in every interaction, delivering value to all stakeholders.
What We Are Looking For

To succeed in this role, you will need:

  • A proven track record in operational customer communications.
  • A flair for storytelling across mediums.
  • The ability to simplify complex business concepts into engaging language.
  • The confidence to challenge and collaborate effectively.


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