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Travel Expert Professional

2 weeks ago

Auckland, Auckland, New Zealand Tag Full time

Company Overview: At TAG, our vision is to revolutionize the travel industry by providing exceptional service and unparalleled experiences for our clients. Our team of passionate professionals shares a common goal: to make travel accessible, enjoyable, and memorable for everyone.

Salary and Benefits: As a valued member of our team, you can expect a competitive salary and a comprehensive benefits package that includes opportunities for growth and development.

Job Description: As a TAG24 Travel Specialist, you will play a critical role in delivering exceptional customer experiences and exceeding client expectations. Your responsibilities will include:
• Fully servicing all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation
• Ensuring all air, rail, hotel, and/or other ancillary reservations meet company and client expectations
• Reporting, investigating, and resolving errors or/and client complaints adhering to the highest standards of customer service
• Processing complex reissues and pricing records accurately
• Ensuring deadlines, client policies, and SLA's are met and adhered to
• Developing and maintaining excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
• Negotiating the best rates and deals from vendors to reduce client expenditure
• Assessing all potential revenue and income streams for maximum company profitability

Required Skills and Qualifications: To be successful in this role, you will require:
• A minimum of 7 years of working knowledge and experience in the travel industry or a 24-hour department or similar service industry (10 years preferred)
• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues
• 7 years of GDS experience (Galileo)
• Versed in booking flights, hotels, and a good understanding of published airfares
• Experience handling VIP, entertainment clients, and/or group travel
• Ability to learn new systems
• Ability to work independently or within a team
• Proactive and self-starter
• Excellent customer service and negotiation skills
• Problem-solving and multitasking skills with the ability to prioritize, meet deadlines, and think outside the box
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail

Benefits: In addition to a competitive salary, we offer a range of benefits that support your career growth and well-being, including:
• Opportunities for professional development and training
• A dynamic and supportive team environment
• Flexible working arrangements to balance work and life
• Access to cutting-edge technology and tools to enhance your productivity and performance