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Insurance Advisor

1 week ago

Auckland, Auckland, New Zealand Randstad Full time
About the Role

We're seeking a Customer Service Representative to join our Contact Centre team. This is an exciting opportunity to make a positive difference to our members and colleagues' health and wellbeing.

As a key member of our team, you will be responsible for delivering exceptional customer service, fostering member satisfaction and brand loyalty. You will ensure our members maximise the value of their insurance products by efficiently resolving inquiries and processing policy changes.

  1. You will practise continuous improvement, staying up-to-date with knowledge around changes in policy, product, and processes.
  2. You will accurately record and manage inquiry details using our systems.
About You

We are looking for individuals who possess:

  1. Customer-focused skills and a passion for helping others.
  2. A positive outlook with a growth mindset.
  3. Strong communication abilities and a friendly manner.
  4. Resilience and self-awareness.
  5. Self-motivation to reach goals and thrive in a dynamic environment.

We welcome applications from individuals who share our commitment to equity, diversity, and inclusion. Our benefits package includes flexible working arrangements, comprehensive induction programmes, and opportunities for professional development.