Financial Operations Leader

2 weeks ago


Christchurch, Canterbury, New Zealand Westpac New Zealand Full time

About the Role

As a Financial Operations Leader, you will be responsible for leading a team of Lending Support Specialists to deliver outstanding customer experience and operational excellence. This involves supporting lending requirements for all Consumer, Business, Agri-Business, and Corporate customers, as well as our Securitisation Programme.

Your Key Responsibilities

  • Lead a team of Lending Support Specialists to embed a strong operating model and work collaboratively to deliver outstanding customer interactions.
  • Couch and develop your team to optimize processes and technology.
  • SUPPORT A MULTI-SKILLED ENVIRONMENT, MAINTAIN FLEXIBILITY AND CHANGE READINESS, WHILE FOSTERING A HIGH PERFORMING AND ENGAGED TEAM CULTURE.

What We Are Looking For

  • Proven leadership experience in a customer service or operations environment.
  • Skilled team builder able to set clear and challenging goals, generating enthusiasm and excitement.
  • Commercial and financial acumen.
  • Experienced Lender, ideally in both Consumer and Business Lending.
  • Excellent communication skills – both written and oral.
  • Highly developed critical reasoning and analytical skills.
  • Effective problem-solver, with the ability to think innovatively and implement change.
  • Excellent relationship and stakeholder management skills.
  • Able to prioritize work activities, completing a variety of tasks within short timeframes, meeting deadlines, and effectively managing multiple responsibilities.


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