Platform Delivery Manager Lead

7 days ago


Auckland, Auckland, New Zealand Vero Insurance Full time

Company Overview
Suncorp Group is a leading financial services group in Australia and New Zealand. We strive to build futures and protect what matters for our customers, communities, and each other.

Job Description
We are seeking an experienced Platform Delivery Manager to join our Technology team in New Zealand. As a key member of our infrastructure and operations team, you will be responsible for managing our end-user environment, including Smart Bar, second-level support, and third-level engineering.

Key Responsibilities
• Deliver exceptional customer experiences through collaboration with internal and partner teams.
• Create value by delivering services that elevate the customer experience, including automation, self-service, and proactive communications.
• Implement operational measures to provide insight into customer satisfaction sentiment and develop action plans for continuous improvement.

Required Skills and Qualifications
• Qualification in information technology or business management.
• At least 10 years of IT industry experience in user roles and at least 3 years of leadership experience in technical teams.
• Excellent knowledge of ITIL framework and IT delivery methodologies or project management.



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