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Travel Industry Support Specialist

2 weeks ago

Auckland, Auckland, New Zealand Travel Inc Full time
Job Overview

At Global Travel Network, we are seeking a highly skilled Fares & Ticketing Support Officer to join our team. As a key member of our consolidation team, you will play a crucial role in providing top-notch support to our agents and contributing to the growth of our business.

About the Role

The ideal candidate will have a minimum of 2 years of experience in an airline or travel agency, with expertise in CRS/GDS knowledge in Reservations & Ticketing. You will be responsible for providing quoting, ticketing, and sales support to our GTN family of agents, as well as providing operational support to the wider GTN team.

Key Responsibilities

- Provide operational support to the wider GTN team
- Update/maintain GTN databases/portals
- Collaborate with the wider commercial team to drive outcomes focused on revenue growth

Core Competencies & Skills Required

- Minimum 2 years in an airline or travel agency
- CRS / GDS Knowledge in Reservations & Ticketing – minimum 1 GDS
- Thorough knowledge of pricing, airfare construction, groups, airline policies, and procedures
- Commitment to customer service with exceptional phone manner
- Strong computer skills including expertise with Microsoft Office functionalities
- Ability to work accurately and quickly under pressure to meet customer expectations
- Strong knowledge of the New Zealand travel industry
- Self-motivated and possesses a positive attitude
- Excellent written and verbal communication skills in English

We Offer

- Opportunity to be part of a highly experienced, industry-leading consolidation team
- Supportive and inclusive team environment where contributions are valued and recognized
- Fun and casual atmosphere at our office
- Opportunities to go overseas on famils, conferences, and team building activities
- Extra day off for birthday

Contact Us

To apply, please forward your cover letter and CV to: directors@gtn.co.nz.