Client Relations Manager

6 days ago


Auckland, Auckland, New Zealand Stjohn Full time

Hato Hone St John's Customer Service Centre (CSC) is committed to delivering exceptional customer experiences, where our customers feel valued and heard. We are seeking a skilled Client Relations Manager to join our team and support us in providing timely, accurate, and high-level customer support.

About the Job

You will be responsible for managing queries via calls, emails, and chats, ensuring prompt and effective resolutions. The ideal candidate will be passionate about delivering outstanding service, with strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.

You will handle inbound calls, emails, and chats from customers, execute the CRM framework during customer interactions, resolve issues, inquiries, and complaints, and assist with administrative tasks.

  • Provide exceptional customer support via multiple channels.
  • Execute the CRM framework to ensure seamless customer interactions.
  • Resolve customer issues and complaints promptly and effectively.
  • Assist with administrative tasks as required.
Key Performance Indicators

Your key performance indicators will include:

  • First call resolution rate.
  • Customer satisfaction ratings.
  • Query resolution time.


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