Customer Service Representative
7 days ago
Role Overview
As a Customer Experience Specialist, you will play a pivotal role in delivering exceptional experiences to our customers. This involves managing and exceeding expectations through delivery of high-quality service that focuses on customer-centric approach.
About the Role
You will be responsible for building and developing positive relationships with internal and external colleagues, suppliers, and customers to ensure delivery of customer excellence while adhering to service level agreements.
Key Responsibilities:
- General inbound queries (telephone and email based)
- Creation and maintenance of customer accounts including card activations, replacements, and terminations
- Validation and processing of transactions
- Problem resolution and triaging
- Case management
- Respond to and resolve product or service issues that customers are experiencing
Qualifications & Skills
The successful candidate will have 1 to 3 years' previous experience in a customer service or senior administrator role. You are an expert communicator with excellent active listening skills and the ability to show empathy with customers.
About Us
Corpay is a global leader in business payments, laser-focused on developing smarter ways for businesses to pay their expenses. Since 2000, we have developed innovative digital solutions that help businesses better track, manage, and pay their expenses.
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