Call Center Resolution Specialist

1 week ago


Auckland, Auckland, New Zealand Teletech Holdings, Inc. Full time

About the Company

TTEC, a leader in customer experience management, is seeking a skilled Customer Service Representative II to join our team in Auckland, New Zealand. As a representative of our company, you'll interact with customers and provide exceptional experiences.

The ideal candidate will have a passion for helping others and giving them peace of mind. You'll have ownership over resolving escalated or complex calls from customers, utilizing your problem-solving skills and knowledge to provide solutions that meet their needs.

In this role, you'll work closely with internal and external stakeholders to lead the resolution of customer complaints, investigating and recommending levels of financial assistance when necessary.

Job Description

This is a unique opportunity to join a dynamic and global company that's committed to making customers happy. As a Customer Service Representative II, you'll be responsible for:

  1. Supporting inbound customer queries in a contact center style environment
  2. Communicating resolution/information to customers in a confident and knowledgeable manner
  3. Maintaining accurate customer records
  4. Leading the resolution of customer complaints
  5. Investigating and recommending financial assistance for customer claims

Requirements

To succeed in this role, you'll need:

  • 2 years or more of Customer Service experience (face to face or over the phone)
  • Completed a High School Certificate
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced contact center environment
  • Advanced organizational and concern resolution skills

About TTEC

TTEC is a global company that's committed to delivering exceptional customer experiences. We're dedicated to building a diverse and inclusive workforce that reflects the communities we serve.



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