Customer Services Representative

3 days ago


Tauranga, Bay of Plenty, New Zealand Avis Budget Group International Full time

About Avis Budget Group International

We are a global mobility company leading the way in car rental services. Our diverse portfolio of brands represents a mobility ecosystem with more than 11,000 locations in approximately 180 countries.

As a key player in the industry, we're committed to innovation and driving forward the future of mobility.

Job Description

In this role, you will be part of our team at Rotorua Airport, working closely with customers to provide exceptional service and support. You will be required to inspect cars for damages, refuel, and assist with the cleaning of our vehicles both interior and exterior.

You will also work from our customer counter, greeting and interacting with customers, marketing products and services, and completing rental transactions, contracts, and bookings.

Key Responsibilities:

  • Inspect cars for damages and cleanliness
  • Refuel vehicles and perform routine maintenance tasks
  • Assist with vehicle cleaning and preparation for rentals
  • Provide exceptional customer service at the front counter
  • Market products and services to customers
  • Complete rental transactions, contracts, and bookings

Requirements

To be successful in this role, you will need:

  • A full, clean, valid Class 1 driver's licence
  • Previous experience in retail, hospitality, customer service, or similar roles
  • The ability to work in a fast-paced environment while delivering exceptional customer service
  • Comfortable learning and using various computer systems to accurately input rental information
  • Ability to follow procedures and adhere to company guidelines and standards

What We Offer

We offer a competitive hourly rate of $24.74, plus opportunities to increase your earnings through our sales incentive scheme. Additionally, you will receive:

  • Uniform and parking provided
  • Wellbeing program including life insurance, discounted health insurance, and superannuation options
  • Employee discounts on car rental across Avis Budget Group and our partners
  • Access to discounts and offers from retailers and big brands
  • Full training provided to help you achieve your goals and reach your potential

Our Culture

We value our employees and strive to create a supportive, friendly, and caring culture. If you're looking for a challenging and rewarding role, we encourage you to apply.



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