Frontline Service Delivery Lead

5 days ago


Auckland, Auckland, New Zealand Auckland Council Full time

The Opportunity

Auckland Council is seeking a skilled and experienced Customer Support Lead to join our team. In this role, you will lead day-to-day operations of your team, including performance management, personal development, and training.

You will work closely with our Team Leader Customer Support to develop and implement strategies to improve customer service delivery. Your expertise in conflict resolution, debt management, and first aid will be invaluable in this role.

About the Team

You will join a dynamic and supportive team that is passionate about delivering exceptional customer service. Our team works collaboratively to achieve our goals and supports each other in all aspects of our work.

About You

  • You have customer service management experience and a passion for bringing out the best in your team.
  • You are able to thrive in a dynamic environment and find improved ways of doing things.
  • You enjoy building relationships across a diverse range of internal and external customers.

Our Benefits

Auckland Council offers a range of fantastic benefits, including free use of our facilities and partnership discounts. We are committed to supporting your personal and professional development and provide opportunities for growth and advancement.



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