Cloud Technical Consultant

3 days ago


Auckland, Auckland, New Zealand Amazon Web Services New Zealand Limited Full time

About the Role

As a trusted advisor, you will work with some of the most iconic businesses in New Zealand to help them gain the most value from cloud technology. You will craft and execute strategies to drive our customers' adoption and use of AWS services.

The role involves partnering with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.

You will collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks.

  • Liaise with customers during service disruptions to understand and assist in mitigating business impact.
  • Access and learn how to use customer account tools to draw insights and address customer asks.
  • Compile cloud services operational and cost analysis periodic customer reviews.
  • Deliver introductory customer technical enablement sessions such as lunch and learns.
  • Champion and advocate for customer requirements within AWS.


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