Senior Debt Recovery Officer

2 weeks ago


Auckland, Auckland, New Zealand Waste Management Full time

About the Role:

As a key member of our credit control team, you will be responsible for managing a portfolio of clients, including credit assessment, debt collection, and implementing recovery strategies. Your goal will be to ensure debt collection and reduce the risk of bad debts, enhancing the financial well-being of WM NZ.

Main Responsibilities:

  1. Manage a large portfolio of clients, including credit assessment, debt collection, and implementing recovery strategies.
  2. Communicate regularly with clients to resolve queries and issues related to outstanding balances and repayment schedules.
  3. Run reports and conduct credit checks to assess business credit worthiness and identify potential risks.
  4. Collaborate with internal teams and branches to ensure timely resolution of queries and escalation when necessary.
  5. Provide training and coaching to team members and maintain relevant documentation.
  6. Review and file documents related to liquidated and bad debt customers.
  7. Monitor and drive performance against key performance indicators (KPIs).

Requirements:

  • At least 5 years of experience in a credit control role managing large/key customers.
  • Demonstrated ability to improve collection processes.
  • Experience managing difficult relationships.
  • Excellent time management and prioritization skills.
  • Advance Microsoft Excel skills.
  • Exposure to ERP systems like JDE preferable.

Career Development:

  • We provide comprehensive training, mentoring, and personalized development plans to help you achieve your career goals.
  • We offer wellness initiatives to support a balanced life.


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