Financial Recovery Expert
2 weeks ago
Role Summary:
We are looking for a skilled Recovery Coordinator to join our Credit Control team for a fixed-term opportunity until December 2025. As a key member of our team, you will be responsible for managing the day-to-day debt collection process, which may involve legal and third-party handovers.
The ideal candidate will have experience in financial and/or debt management, specifically in credit control, billing, payments, and collections. You should also be comfortable managing escalations and re-educating customers and business units on how best to manage their customers to reduce the council's exposure to risk.
Main Responsibilities:
Key responsibilities of the role include:
- Managing the day-to-day debt collection process, which may involve legal and third-party handovers.
- Negotiating and influencing customers to prioritize funds owed to the council and creating payment plans where necessary.
- Performing account reconciliations across multiple systems to ensure accurate customer account calculations.
- Serving as the first point of contact for resolution of escalations and re-education of policies and standardized processes to maximize revenue collection.
Why Auckland Council?
Auckland Council is committed to providing a working environment that values diversity and inclusion. We offer a range of benefits, including a flexible and supportive work environment, opportunities for professional development, and a chance to make a real difference in our community.
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