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Front Desk Liaison

2 weeks ago

Christchurch, Canterbury, New Zealand Leo Inc Full time

About Us

Leo Inc is a leading organization dedicated to providing essential services to the community. We are passionate about making a difference in people's lives.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. This is a full-time position with a competitive salary and excellent benefits package.

Responsibilities:

  1. Greet clients and visitors, answer and transfer calls, and provide general information regarding agency programs and community resources.
  2. Provide general information, emergency assistance, prevention services, energy assistance, and assist with other concerns.
  3. Log incoming applications and assist with program data-entry (e.g., payment processing, etc.).
  4. Maintain detailed records of client and prospective client contacts and outcomes in agency database software.

Requirements:

  • Bilingual (English/Spanish) required.
  • High School Diploma or GED/HiSET equivalent.
  • Two years customer service experience preferred.
  • Experience in a fast-paced environment and the ability to multi-task.
  • Excellent customer service skills with an assertive, confident, and compassionate attitude.

Benefits:

  • Competitive salary.
  • Excellent benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.

Contact Information:

Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.