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Front Desk Support Specialist

7 days ago

Christchurch, Canterbury, New Zealand Hind Management Full time

About the Job

As a Guest Services Agent, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of the hotel's front desk.

You will assist with check-in and check-out procedures, handle guest inquiries, and resolve any issues that may arise. You will also be responsible for maintaining accurate records, updating your knowledge of room categories and amenities, and performing small maintenance tasks in the rooms.

Key Skills and Qualifications

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills
  • NZQF level 2 or 3 (ANZSCO Skill Level 4)
  • Full driver's license

About Us

Here at Hind Management, we have one passion - to provide exceptional customer service and create memorable experiences for our guests.

We believe in 'We Are all Valued' and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do.

What We Offer

  • Fantastic discounts at our hotels, restaurants, and spas across our network
  • Staff, family, and friends rates within our network of hotels
  • Wellbeing programme including health insurance discounts
  • Excellent reward & recognition events
  • Long service and anniversary gifts and benefits
  • Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
  • Paid training and individual Employee Development Plans
  • Training towards NZQA qualifications and our very own online digital learning platform