Export Logistics Operations Manager

1 week ago


Auckland, Auckland, New Zealand Kuehne & Nagel Full time

Job Description:

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Kuehne & Nagel seeks a seasoned logistics professional to fill the role of Export Logistics Operations Manager. This is an exceptional opportunity for a motivated and experienced individual to join our team and contribute to delivering operational excellence in Sea Logistics movements.

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Main Responsibilities:

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  1. Lead a high-performing team of Export Operational Care Specialists to ensure seamless delivery of operational excellence throughout the entire shipment cycle.
  2. Collaborate closely with cross-functional teams, including Customer Care, Sales, Systems & Processes, Revenue, and Customs, to drive business growth and customer satisfaction.
  3. Develop and implement effective strategies to enhance team performance, motivation, and morale.
  4. Liaise with suppliers to negotiate services that meet or exceed Service Level Agreements (SLAs).
  5. Cultivate strong relationships with regulatory bodies to ensure compliance with documentation and processes.
  6. Resolve claims and disputes efficiently, ensuring minimal disruption to operations.
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Requirements:

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  • A minimum of three years freight forwarding experience, with extensive exposure to and expertise in Export Sea Logistics Operations.
  • Proven track record of leadership and coaching staff, with a passion for developing people and driving results.
  • Superb problem-solving skills, ability to think critically, and remain calm under pressure.
  • Exceptional organizational skills, including prioritization, time management, and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with multiple stakeholders.
  • Familiarity with industry standards and regulatory requirements.
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About Us:

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Kuehne & Nagel is a leading global logistics company dedicated to delivering exceptional service and solutions to our customers. We are committed to fostering a collaborative and inclusive work environment that encourages growth, innovation, and teamwork.



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