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Customer Service Representative

2 weeks ago


Christchurch, Canterbury, New Zealand Greenlight Recruitment Full time

About the Company:
A privately owned New Zealand-based freight forwarder with international presence, renowned in the industry for providing full-service solutions.
About the Role:
This position involves working within a small yet busy Import Customer Service team. Key responsibilities include providing day-to-day support to Operations and Customer Services teams, as well as key account clients. Accurate and timely processing of shipment orders is crucial, alongside delivering exceptional expertise and service at all times.
About You:
To be successful in this role, you should possess experience in the freight forwarding industry along with specific attributes: calm under pressure, sense of humour to fit in with the team, excellent time management and organisational skills, ability to think outside the box, attention to detail, and strong communication skills.

Key Responsibilities:

  • Provide day-to-day support to Operations and Customer Services teams
  • Process shipment orders accurately and on-time
  • Deliver exceptional expertise and service at all times

Requirements:
Experience in the freight forwarding industry, calm under pressure, sense of humour to fit in with the team, excellent time management and organisational skills, ability to think outside the box, attention to detail, and strong communication skills.