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Retail Store Director

2 weeks ago

Auckland, Auckland, New Zealand Cos Full time

Job Description

The Store Manager, Commercial Bay position at Cos is a critical role that requires an individual with exceptional leadership skills. The successful candidate will be responsible for the overall performance of an individual store, focusing on delivering great customer experiences that drive sales and profitability.

About the Role

As the Store Manager, you will be pivotal in guiding a dedicated team to efficiently run the store operations. Your leadership will cultivate an environment where every customer feels valued and every aspect of the store contributes to its success.

Key Responsibilities

  • Offering customers a high level of service through styling advice, product knowledge and store experience
  • Analysing selling information and taking responsibility for the store sales performance
  • Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service
  • Leading recruitment and ensuring induction and training of new starters is carried out well
  • Identifying future talents and putting together development plans to support their progression
  • Overseeing store operations
  • Creatng a great place to work

What You Need to Succeed

  • A good understanding of KPIs/selling reports, budgeting turnover and workforce hours
  • Knowledge of Health & Safety standards
  • Understanding of store operation routines (delivery, stock, inventory, etc.)
  • A good knowledge of best practice in employee relations

Benefits

  • We offer all our employees attractive benefits with extensive development opportunities
  • All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online
  • Medical Leave
  • Annual Leave
  • Wellbeing
  • COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design