Technical Operations Expert

4 days ago


Wellington, Wellington, New Zealand Ntt Data, Inc. Full time

What You'll Be Doing:

  • Leading and managing initial client escalations for operational issues.
  • Contributing to change management by logging change requests with complete details.
  • Auditing and analyzing incident and request tickets for quality and recommending improvements.
  • Producing trend analysis reports for identifying tasks for automation.

Benefits:

Ntt Data, Inc. is an Equal Opportunity Employer committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.



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