Transformation Insights Leader

5 days ago


Auckland, Auckland, New Zealand Suncorp Full time

In this exciting leadership opportunity, you will lead our Customer Transformation and Insights team to drive an improved customer experience across Suncorp New Zealand. The role involves taking a holistic view of customer data, developing a roadmap for improvement and standardisation of customer metrics, consolidating structured and unstructured feedback sources, and delivering a cohesive customer insights ecosystem using existing customer insights platforms and data assets.

Responsibilities
  1. Take a holistic view of customer data to identify areas for improvement and drive business decisions
  2. Develop a comprehensive roadmap for improving customer metrics and experiences
  3. Lead the consolidation of structured and unstructured feedback sources to inform business strategies
  4. Collaborate with cross-functional teams to deliver a cohesive customer insights ecosystem
Requirements
  • At least 3 years of experience in a similar role in a large and complex organisation
  • Strong people leadership experience and ability to influence stakeholders
  • Excellent relationship building and communication skills
  • First-hand experience of customer transformation and improvement programs
What We Offer

We offer a range of benefits, including flexible leave, positive and inclusive team environment, opportunities for professional development, and more.



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