Retail Sales and Service Director

6 days ago


Hamilton, Waikato, New Zealand Farmers Trading Company Ltd Full time

**About Us**

Farmers Trading Company Ltd is an iconic Kiwi brand serving the New Zealand market for over 100 years.

We continue to bring on-trend merchandise, beautiful stores, and an enjoyable shopping experience to our customers.

To achieve this, we search far and wide to find people who want to share our vision and help continue our journey.

As a dedicated Sales and Service Manager, your day-to-day duties will include:

• Driving department sales and taking full ownership for the team's sales performance

• Managing, coaching, developing, and motivating your team to exceed sales budgets

• Liaising with Visual Merchandising to ensure all visual elements are in place, on time before store opening

• Driving a customer service culture across departments by ensuring high levels of customer service

• Implementing and communicating promotional plans for upcoming events

**Requirements**

We are looking for someone who has:

• Experience in a similar position (Store Manager small store or Department Manager medium to large store)

• Strong sales coaching competence – proven ability in coaching for sales improvement

• Excellent team management experience – can motivate and coach a team to improve sales results

**What We Offer**

Farmers has a lot to offer their staff:

• Career progression and supporting our talent through internal succession planning

• Endless opportunities to grow and develop your skills with ongoing training and development

• The opportunity to complete nationally recognised qualifications

• A comprehensive online learning database specifically tailored to each role in the business

• Generous staff discounts across the Farmers and James Pascoe Group

• Competitive salary and management incentive scheme on offer

• A workplace which gives you a sense of belonging

**Our Community**

Farmers work with a carefully selected group of New Zealand charities to create community-based initiatives to raise awareness, education, and funds, to better people's lives.

This role offers exposure to a wide range of retail offerings, including Women's and Men's Fashion, Homeware, and Nursery, setting you up well for your future retail career.

This is a permanent full-time role that will involve weekend work and flexibility for early starts and late nights as part of the management roster. Entitlement to work in New Zealand is required, and documentation will be requested during the selection process.



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