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POS System Technician

2 weeks ago

Gisborne, Gisborne, New Zealand Green Light Worldwide Full time

Company Overview

Green Light Worldwide is one of the most successful and fastest-growing IT services businesses within ANZ. We offer a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, North America, and Europe.

About the Role

We are currently seeking a talented Field Services Technician to join our team in Gisborne. This exciting opportunity involves providing repair and support services to our clients' hardware and software solutions.

Key Responsibilities:

  • Supporting hardware and services onsite break-fix call out as per the client's requirements.
  • Investigate and diagnose and escalate the fault through to the appropriate group for problem resolution as per escalation.
  • Onsite deployment for a range of payment system upgrades, including full integration with POS systems working with customers to identify problems and advising on the solution.
  • EFTPOS Installations, Integration, testing, repairing, and troubleshooting hardware and software.
  • Provide onsite training, advice, and configuration for merchants.
  • Build and strengthen working relationships with relevant internal stakeholders to assist in effective resolution of customer faults.

What We Offer

  • A competitive hourly rate.
  • Full onsite training provided.
  • Per kilometre allowance for travel to customer sites.
  • The opportunity to work in a dynamic and high-volume work environment.

Requirements:

  • Have a full NZ drivers' license and own vehicle to travel to customer sites.
  • Demonstrated experience in hardware resolutions.
  • Demonstrated highly developed analytical, problem-solving and organisational skills.
  • Demonstrated ability to troubleshoot and implement creative solutions.
  • Excellent telephone, client service, interpersonal and communication skills.
  • Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment.