Field Services Technician – POS

2 weeks ago

Gisborne, Gisborne, New Zealand Green Light Worldwide Full time
  • Contract Opportunity.
  • Gisborne Location.
  • Immediate Start.
  • Excellent Hourly Rate.
  • Full Onsite Training Provided.

Green Light Worldwide have an exciting opportunity for a Field Services Technician to provide services within our New Zealand consulting delivery team. We require people who have excellent communication skills and a passion for helping people with their IT related queries and experience in a break-fix capacity with both hardware and software solutions.

The main responsibility for the Field Services Technician will be to provide repair and support to end users and installing hardware. The Field Services Technician will be self-motivated and keen learners who have fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.

As part of this engagement, the Field Services Technician will be required to undergo full training onsite over a 5-day period in Sydney, Australia, for which you will be compensated, and all travel, accommodation, and incidentals will also be covered.

Responsibilities:
  • Supporting hardware and services onsite break-fix call out as per the client's requirements.
  • Investigate and diagnose and escalate the fault through to the appropriate group for problem resolution as per escalation.
  • Onsite deployment for a range of payment system upgrades, including full integration with POS systems working with customers to identify problems and advising on the solution.
  • EFTPOS Installations, Integration, testing, repairing, and troubleshooting hardware and software.
  • Provide onsite training, advice, and configuration for merchants.
  • Build and strengthen working relationships with relevant internal stakeholders to assist in effective resolution of customer faults.
  • Some weekend work required on rotating roster.
Requirements:
  • Have a full NZ drivers' license and own vehicle to travel to customer sites. Per KM allowance is provided.
  • Demonstrated experience in hardware resolutions.
  • Demonstrated highly developed analytical, problem-solving and organisational skills.
  • Demonstrated ability to troubleshoot and implement creative solutions.
  • Excellent telephone, client service, interpersonal and communication skills.
  • Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment.

Green Light is one of the most successful and fastest growing IT services businesses within ANZ. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, North America and Europe.

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