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Resort Ambassador

2 weeks ago

Auckland, Auckland, New Zealand Jw Marriott Full time

Our Commitment to Excellence

JW Marriott is dedicated to providing exceptional guest experiences and creating memorable moments for our guests.

We pride ourselves on our commitment to excellence and our dedication to delivering unparalleled service.

Job Description

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

They are empowered to move about their space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Key Responsibilities

  • Provide exceptional guest service and respond to guest requests in a timely and professional manner.
  • Process operational needs and maintain accurate records.
  • Collaborate with colleagues to ensure seamless delivery of services.
  • Contribute to a positive and inclusive work environment.