Luxury Night Service Manager

4 days ago

Wellington, Wellington, New Zealand beBee Careers Full time
Job Description

We are seeking a skilled Night Manager to act as the face of our luxury hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally.

Main Responsibilities:
  • Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
  • Oversee day-to-day operations, particularly during peak hours, and ensure smooth coordination across departments.
  • Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
  • Handle escalated guest issues with professionalism and empathy.
  • Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
  • Prepare and monitor accounts ensuring correct account procedures are followed.
Requirements:
  • Previous experience in a supervisory or management role within the Luxury 5* hospitality industry, preferably in guest relations and front office operations.
  • Strong leadership and team management skills.
  • Exceptional interpersonal and communication skills.
  • Proven ability to handle challenging situations with professionalism and composure.
  • A passion for delivering outstanding guest experiences.
  • Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office.
  • Flexibility to work various shifts, including evenings, nights, weekends, and holidays.
  • DM Licence required.

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