Concierge

4 days ago

Wellington, Wellington, New Zealand So Luxury Hmc Full time

Company Description

About Sofitel Wellington: Sofitel Wellington is a renowned luxury, boutique hotel dedicated to providing exceptional luxury experiences. With our focus on personalized service and attention to detail, we create memorable stays for all our guests.

Job Description

Sofitel Wellington invites you to elevate your career as our Concierge, where luxury meets impeccable service.

As the first and last touchpoint of our guests' journey, you will embody the essence of French art de vivre, creating a seamless and sophisticated experience from arrival to departure. With grace and intuition, you will anticipate needs, curate personalized recommendations, and ensure every moment is effortlessly magnifique.

Your role extends beyond the lobby—you will orchestrate seamless valet services, oversee impeccable guest assistance, and bring the charm of Sofitel to life with every interaction. If you have a passion for excellence and a flair for hospitality, we invite you to be part of our distinguished team.

This role is full-time permanent, with 40 hours a week guaranteed

Qualifications

* Service focused personality is essential; customer service experience is an asset.
* Ability to work well under pressure in a fast paced environment.
* Ability to work cohesively with fellow colleagues as part of a team
* Full NZ Driver's license and able to drive both manual and auto
* Ability to work on a rotating roster including weekends and public holidays
* Previous similar experience is an advantage
* Knowledge of Wellington sights and events
* Able to take Initiative and adapt to changing conditions
* You will need to hold working rights for New Zealand
* Immaculate grooming and personal presentation
* Previous experience in five star luxury environment preferred, but not essential

Additional Information

Benefits:

* Free staff meal provided during shift
* Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
* Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
* Learn your Way - Access to our Accor Academy so you can Earn while you Learn
* Work Your Way - Flexibility to ensure a work life balance
* Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
* Accor's refer-a-friend bonus
* Accor's Parental Leave Scheme
* Access to our Employee Assistance Program

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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