National Contact Centre Liaison

1 week ago


Auckland, Auckland, New Zealand New Zealand Government Full time

Our National Contact Centre is looking for an experienced National Contact Centre Liaison to play a key role in coordinating and responding to critical situations. This involves liaising with frontline site Social Workers, co-ordinating responses to critical situations, and ensuring a smooth handover/transition.

Key responsibilities include:

  • Liaising with frontline site Social Workers to co-ordinate and respond to critical situations.
  • Ensuring a smooth handover/transition between shifts.
  • Coordinating responses to critical situations with key partners.

The ideal candidate will have at least 3 years of experience in a similar role and a strong understanding of the importance of effective communication and collaboration in emergency situations.

We offer a range of benefits, including flexible work arrangements, significant training and professional development opportunities, and a supportive team environment.



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