Lending Services Director
7 days ago
About the Role
">As a key member of our team, you will be responsible for leading lending requirements across all Consumer, Business, Agri-Business, and Corporate customers. Your goal is to ensure our lending services are efficient, capable, and customer-focused.
">Key Responsibilities
">- ">
- Lead a team of Lending Support Specialists to embed a strong operating model and deliver outstanding customer interactions.">
- Cultivate a high-performing and engaged team culture that fosters collaboration and innovation.">
- Support the development and implementation of process improvements and technology optimization initiatives.">
- Collaborate with cross-functional teams to drive business growth and enhance customer experience.">
Requirements
">We are seeking an experienced professional who can demonstrate:
">- ">
- Proven leadership experience in a customer service or operations environment.">
- Excellent communication skills and the ability to build strong relationships with stakeholders.">
- A track record of successfully leading process improvement and/or technology optimization initiatives.">
- Strong commercial and financial acumen with the ability to analyze complex data and make informed decisions.">
- Ability to prioritize work activities and manage multiple responsibilities effectively.">
- Highly developed critical reasoning and analytical skills with a focus on delivering quality outcomes.">
- Experience working in a dynamic environment with a strong focus on customer satisfaction.">
About Us
">We are Westpac New Zealand, a company committed to helping New Zealanders succeed. Our purpose is to ignite financial possibilities for our customers, communities, and the country as a whole.
">We value individuality and strive to create a workplace where talent is developed, passions are fueled, and ambitions thrive. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.
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