Customer Journey Architect

7 days ago


Auckland, Auckland, New Zealand Zip Co Full time
About the Role
We are looking for an experienced Product Designer to join our team in NZ. As a Product Designer at Zip, you will be responsible for owning design for our NZ products, working closely with rapidly growing cross-functional teams to ship and deliver quality products for our customers.

Key Responsibilities
* Owning design for our NZ products
* Collaborating with cross-functional teams to deliver quality products for our customers
* Developing customer and merchant journeys for our New Zealand business
* Optimising our existing Pay In 4 journeys to improve key success metrics

What You'll Bring To The Team
* A self-starter with 4+ years working in interaction & product design
* A portfolio that demonstrates app & web design experiences
* Passion for design thinking methods and a deep understanding of design practices
* Attention to detail and a strong visual sensibility & interaction design

Our Values
* Customer First
* Own It
* Stronger Together
* Change the Game

What You'll Get In Return
* Opportunities to learn new skills with hands-on experience
* Broader responsibilities
* The buzz of seeing your work impact customers faster

Employee Benefits
* 25 days paid leave annually, including birthday leave and quarterly wellbeing days
* 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
* Family support policies including miscarriage bereavement leave and domestic violence leave
* Mental health and wellness initiatives, including $299 annual wellbeing allowance



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