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Technical Support Specialist

2 weeks ago

Tauranga, Bay of Plenty, New Zealand Craigs Investment Partners Full time

About The Company

Craigs Investment Partners (CIP) is a leading investment advisory firm with 20 offices across New Zealand. As a key player in the industry, we offer innovative solutions and advice to private investors, corporate clients, and institutional partners.

Role Overview

We are seeking an experienced Service Desk Analyst to join our Digital Business team. Reporting to the Service Delivery Manager, this permanent full-time position will focus on delivering first-level support for employees through the CIP Service Portal and phone inquiries within defined Service Level Agreements.

Key Responsibilities

  • Provide technical assistance for various systems, including laptops, PCs, Citrix, Microsoft Windows 10, Microsoft Office 365, CRM, MS Teams, and bespoke business applications.
  • Escalate complex issues to senior technicians and collaborate with internal stakeholders to resolve problems efficiently.
  • Maintain accurate records of incidents and requests, ensuring seamless communication with customers and internal teams.

Requirements

  • Minimum one year of experience in a service desk or IT support role.
  • Possess strong analytical and problem-solving skills, with excellent written and verbal communication abilities.
  • Demonstrate a customer-centric approach, prioritizing employee satisfaction and well-being.

Benefits Package

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Flexible work arrangements to promote work-life balance.
  • Access to company-sponsored health insurance and wellness programs.