Business Support Specialist

4 days ago


Auckland, Auckland, New Zealand Xero Full time

We're seeking an Accounting Services Advisor to join our team and support customers in getting the most out of Xero, whether they are early in their adoption of cloud accounting software or seasoned professionals.

Your Key Responsibilities
  • Support customers to get the most out of Xero, focusing on finding ways to support them with their issues and queries accurately and within targeted initial response times.
  • Take ownership of enquiries and manage them through to resolution, ensuring Customers are kept up-to-date at all times.
  • Communicate outcomes to customers simply, but effectively, ensuring that they are satisfied with the outcomes you give by written responses or by telephone.

You will be empowered to make decisions in the best interests of our customers and our business, and collaborate effectively with all teams across Xero.



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