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Complaint Management Team Lead

1 week ago

Auckland, Auckland, New Zealand Ministry For Vulnerable Children, Oranga Tamariki Full time
About the Role

Oranga Tamariki—Ministry for Children is seeking a dynamic Team Leader Complaint Management to spearhead our Senior Advisors in Complaint Management, spread across the country.

Key Responsibilities:
  • Lead and inspire a team dedicated to assessing, reviewing, and managing complaints.
  • Collaborate closely with the Manager of Feedback and Complaints to ensure seamless and consistent service delivery nationwide.
  • Champion a strong service culture and drive excellence in feedback and complaints response, while seeking and implementing opportunities for continuous improvement in our integrated feedback and complaints service.