Service Delivery Coordinator
6 days ago
We are a leading recruitment agency with a strong presence in Palmerston North. Our client is a dynamic and forward-thinking business that values innovation and customer satisfaction. We are seeking a skilled Customer Service Representative to join their team and provide exceptional support to clients across New Zealand.
About the Job
This is a fantastic opportunity to work with a company that prioritizes customer satisfaction above all else. You will be responsible for delivering top-notch customer service to clients, resolving their inquiries and offering information via phone and email. Additionally, you will be required to handle administrative tasks with efficiency and attention to detail, making outbound calls to potential clients to drive business growth.
Key Responsibilities
• Deliver exceptional customer service to clients across New Zealand
• Resolve inquiries and offer information via phone and email
• Handle administrative tasks with efficiency and attention to detail
• Make outbound calls to potential clients to drive business growth
Requirements
• Previous experience in a call centre or administration role is preferred
• Natural customer-first approach in everything you do
• Strong written and verbal communication skills
• Ability to analyze and convey complex information clearly
• Confidence in using computer systems and navigating multiple platforms
• Empathetic listening skills, especially when handling sensitive situations
• Resilience and adaptability to work in a changing environment
• Ability to use initiative
What We Look For
We are looking for a skilled and enthusiastic individual who is passionate about delivering exceptional customer service. If you have previous experience in a call centre or administration role and possess strong communication and problem-solving skills, we would love to hear from you.
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